

I was surprised to get an email asking for a 'Standard Subscription' in order to continue receiving alerts! There was no mention of this when I bought th.

Used approved warranty wouldn’t have covered it apparently, no idea why.

So I went and raised a complaint with Audi UK’s main customer services and eventually got them to agree to cover the work under my 4 years extended manufacturers warranty, so the garage can submit a warranty claim against this and claim the labour. I first contested this with Audi Connect Customer Services who were worse than useless, after telling me the previous week it would be free because my car was in warranty basically said tough suck it up and pay it or don’t use the services. Update took about 2 hours for the work, but my car was gone the whole day as the dealership originally wanted to charge me for the work, a £60 labour fee. I didn’t have Google Maps for a few months so I’m not the best person to ask for the differences but it looks good to me, no issues all my POI’s are still loaded etc. Licenses page now says Satellite map though. So that’s the first bit of good news I’ve ever had from an Audi garage !īe patient guys - google maps is coming back !!!Ĭlick to expand.Final update and a happy resolution, got my car back and I now have the Satellite view again courtesy of Maxar Technologies apparently, although Google is still mentioned. They seemed to imply that that all cars variants with google Earth overlays would or could be fixed. Sounds like it’s likely to be a free update- they couldn’t see why they would charge for this service but they would need the car to physically update MMI. Eventually all customers with affected cars would be contacted and offered the update. he suggested phoning them in the first week or two of new year to check progress. They expect that this fix / update will be rolled out from mid January and a campaign created then. They aren’t yet updating any cars yet either - seems that there is an update/fix coming that will have been developed in-house by Audi to resolve the issue and give us back the imagery. So I just popped into Cardiff Audi on way home from work and had a conversation with the service guys there and what they said is encouraging.įirstly they haven’t fixed or updated any cars yet and they only became aware of the problem two weeks ago.
